The app is similar to the regular WhatsApp app, but comes with a number of features that enable businesses to effectively communicate with their customers.
The WhatsApp Business app is currently only available on Android. In January this year, WhatsApp introduced its business-focused app in India, just days after its initial launch. This makes it a great platform for anyone to offer business services or customer support over mobile. Globally, WhatsApp has 1.5 billion monthly active users (MAUs) and the app processes around 60 billion messages each day. If you would like to go back, we recommend that you copy the WhatsApp Messenger backup on your phone to your computer before you start using WhatsApp Business.WhatsApp is by far the most popular cross-platform messaging app in India.
Note: once you restore chat backup from WhatsApp Messenger to WhatsApp Business, you will no longer be able to restore it back to WhatsApp Messenger. WhatsApp Business is built on top of WhatsApp Messenger and includes all the features that you rely on, such as the ability to send multimedia, free calls*, free international messaging*, group chat, offline messages, and much more. WHATSAPP WEB: You can more efficiently respond to your customers right from your computer's browser.RUN BOTH WHATSAPP MESSENGER AND WHATSAPP BUSINESS: You can use both WhatsApp Business and WhatsApp Messenger on the same phone, but each app must have its own unique phone number.During verification, select the “Call me” option to receive the code over a phone call. LANDLINE/FIXED NUMBER SUPPORT: You can use WhatsApp Business with a landline (or fixed) phone number and your customers can message you on that number.BUSINESS MESSAGING TOOLS: Be more responsive to your customers by using Away messages to indicate when you're away or Greeting message to send your customers an introductory message when they first message you.BUSINESS PROFILE: Create a profile for your business to help your customers find valuable information - like your website, location, or contact information.In addition to the features available in WhatsApp Messenger, WhatsApp Business includes: If you have separate business and personal phone numbers, you can have both WhatsApp Business and WhatsApp Messenger installed on the same phone, and register them with different numbers. WhatsApp Business enables you to have a business presence on WhatsApp, communicate more efficiently with your customers, and help you grow your business.
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